Terms & Conditions
valid for Hanna Augenstein
PARTICIPATING IN BUSINESS AS:
Hanna Augenstein Coaching
1. GENERAL PROVISIONS
1.1. These terms and conditions apply to all our services including seminars, coaching programs, apprenticeships (Coaching Weiterbildung), lectures, memberships and workshops (the “Events”) for consumers, entrepreneurs and legal entities of public law. The inclusion of your own terms and conditions are hereby expressly excluded, unless we have agreed to them in writing.
1.2. These terms and conditions also apply if your conditions are conflicting or deviating from our terms and conditions. In these cases, acceptance of our services by you shall be deemed acceptance of these Terms and Conditions with simultaneous and an assumed advance waiver of the application of your own terms and conditions.
2. REGISTRATION AND CONCLUSION OF CONTRACT
2.1. You can register via email, online form or orally for our events. Subscribing to an event constitutes a binding offer to conclude a contract for us.
2.2. A contract is only concluded by our confirmation of your registration. This is done verbally during a so-called “enrollment conversation,’ by email or text message.
3. TYPE AND SCOPE OF SERVICE
3.1. The services contracted are the result of the event description given during the “Enrolment conversation” and the information on our websites http://www.Hanna-Augenstein.com. The information contained in the event description are binding.
4. TERMS OF PAYMENT
4.1. Prices that were communicated during the enrolment process apply. All prices from events which are aimed at consumers, include the applicable VAT. Depending on the provider of the service, VAT may be not applicable according to §19 German UStG (“VAT Act”).
4.2. The payment of the participation fee is to be paid upon receipt of invoice via email or online payment form. Payment is due according to statement on the invoice. If participation fees are not paid by this time, we are entitled to deny your participation in the event.
4.3.The participation fee does not include travel costs. Meals and accommodation are also not included, unless communicated.
5. RIGHT TO CANCEL & REFUND
5.1. The right to cancel and obtain a refund is limited and upheld legally, as it concerns services that are produced within a specific period and which require preparation at the event location. REFUND for Live Programs can will not be accepted on any of the items or programs that have been purchased.
5.2. Cancellation of the participation in an event needs to be submitted in writing (eg. letter, email) or via the contact form on one of our websites either 14 days post-booking or no later than 14 days prior to the beginning of the event.
5.3. Cancellation or refund of the participation in a coaching program or apprenticeship program is not possible once booked.
6. CANCELLATION OF EVENTS
6.1. We reserve the right to cancel or postpone an event due to low demand (at least 10 days before the scheduled date of the event) or for other important matters beyond our control (eg. sudden illness of the coach / speakers, illness of the coach’s child, natural calamities). We will notify you immediately and refund any paid registration fees. Further liability and claims for damages which do not affect the injury to life, limb or health, as long as no intent or gross negligence on our part occurred, are excluded. Please note this also when booking plane or train tickets.
6.2 CANCELLATION OF LIVE EVENTS: By placing an order you accept our terms and conditions, which do not grant a right of return, because we need full commitment of our clients for a LIVE event.
7. RESERVATION OF THE RIGHT OF MODIFICATION
7.1. We are entitled to make necessary changes of substantive, methodological and organisational nature (eg. due to changes in the law) before or during the event as long as they do not substantially alter the value of the announced event for you. We are entitled to replace the announced Coach / Speaker (eg. in case of illness, accident) and offer an equally qualified person as a replacement.
8. REJECTION AND EXCLUSION OF PARTICIPANTS
8.1. We reserve the right to reject an event booking without giving any reason. In this case, event fees already paid will be refunded.
8.2. To participate in our events, a stable mental and physical condition of participants is required. If you are currently or have been in past times in psychological and / or psychiatric treatment, we are entitled to exclude you from further participation in the event.
9.1. We assume no liability for the correctness, timeliness and completeness of the event content, the conference documents and the achievement of each objective sought by the participants. Likewise, not for any consequential damages which should arise from incorrect and / or incomplete event content.
9.2. Furthermore, our liability is limited to intent, gross negligence and breach of contractual obligations which must be typical, predictable damage at an event.
9.3. It is expressly pointed out that the events are not a substitute for medical or psychotherapeutic treatment.
9.4. The degree of involvement into the processes of self-awareness and life changes are determined by yourself.
9.5. The exclusion of liability also applies to excursions and trips during events lasting several days as well as airport transport, if included in the event package.
10. OBLIGATION TO SECRECY
10.1. We are not subject to legal confidentiality, but are committing ourselves to maintain absolute silence about any personal details, private and personal statements or incidents shared during the course of participation in the events.
10.2. You also voluntarily agree to preserve the confidentiality of all personal statements and personal details of other participants.
11. PHOTOGRAPHY DURING EVENTS
11.1. We reserve the right to use photography and videography during the event. The footage may be used for event documentaries or future promotions. If you do not want to be seen in the footage, please tell us at least by the beginning of the event.
11.2. You may use photography and videography during the event only in coordination with the event host or event assistants. No footage of other participants may be published without consent of every person who is shown in the footage.
12. SAVING CLAUSE
12.1. These event conditions remain binding in their remaining parts even if legal invalidity of individual clauses occurs. Changes or additions to these conditions must be in writing, which also applies to this very clause.
13. APPLICABLE LAW
13.1. The law of the Federal Republic of Germany applies to all legal relationships between the parties.
Hanna Augenstein, Straubenhardt, Germany, January 2020